Support
REAL PEOPLE. REAL ANSWERS.
Harvest doesn't wait, and neither do we. Every request goes to the team that already knows your fields, your truckers, and your contracts — not a queue of scripted responses.
How We Help
SUPPORT THAT COVERS THE WHOLE HARVEST
Lumost support isn't a help desk bolted onto software. The same team that runs loads, contracts, and settlement for your harvest is the team answering your request — so problems get solved at the source.
PLATFORM & ACCESS
Logins, permissions, user setup, and anything that keeps your team from working inside Lumost.
LOADS & TRUCKING
Load capture, scale tickets, trucker assignment, and in-transit exceptions during harvest.
CONTRACTS & COVERAGE
Contract setup, live coverage questions, bushel allocation, and who can see what.
SETTLEMENT & PAYMENTS
Trucker pay, settlement math, missing paperwork, and producer reporting.
Common Topics
WHAT PRODUCERS ASK US MOST
Resetting a password or unlocking an account
Adding or removing team members
Creating or editing a load
Scale ticket not matching a load
Trucker can't see their assigned loads
Onboarding a new trucker
Yield not rolling up by field
Test weight or moisture entered incorrectly
Contract coverage numbers look off
Tracking not updating on a load
Missing or rejected load documents
Trucker settlement or payment status
Sharing access with a banker, insurer, or FSA
Pulling a season report
Question about an invoice
Don't see your issue?
The Process
WHAT HAPPENS NEXT
SUBMIT
Send us the details through the form below — the more context, the faster we move.
TRIAGE
Your request is routed to the specialist who owns that part of your operation.
RESOLVE
A real member of our team works the issue — never an automated loop.
CONFIRM
We close the loop with you and, when needed, fix the process behind the problem.
EVERY REQUEST ANSWERED WITHIN ONE BUSINESS DAY
Most requests are answered far sooner. If grain is moving and the situation can't wait, set the priority to Urgent in the form below — urgent requests are escalated to an on-call specialist immediately.
Contact Support
TELL US WHAT'S HAPPENING
Include the load number and any details you have. The more we can see up front, the fewer round trips it takes to fix.
- Reach us any time at salesteam@lumost.com or (817) 241-8181.
- Answered within one business day — urgent requests are escalated immediately.
Lumost Support
YOU SHOULDN'T HAVE TO CHASE ANSWERS ABOUT YOUR OWN HARVEST
Tell us what's happening and we'll take it from there — with the same people who run your loads every day.